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Location Performance in Data Insights

Who can use this feature

Anyone with Administrator, Location Manager or Account Owner role.

 

With Qminder Location Performance, you can:

🕓 Track the location performance, identify rush hours and increase workforce.

👩‍💻 See your visitor volumes and better understand service demand.

 

To access Location performance:

  1. Go to Data Insights: Click the Data Insights menu located on the left-hand sidebar.
  2. Select Location performance tab at the top.

Location performance - Overview

Filters 

At the top of the page, you can adjust the time frame and services. These filters will be applied for all the following metrics and graphs on the page.

Location performance - Filters

Overview

Volumes and Performance section provides high-level overview of your location most important data points:

  • Total number of visitors of the selected time period, and optionally, for the selected services.
  • Daily average visitors
  • Breakdown by status: served, no shows and cancellations.
  • Avg wait time
  • Avg service time

Location performance - Volumes and performance

Daily visitors

The Daily Visitors graph shows an overview of visitors for the selected period, and optionally, for the selected services.

Location performance - Daily visitors

Average hourly visits

Here you can see what time periods are the busiest. When you set the time frame to one specific day ("Today", "Yesterday" or "Specific Date"), this graph will show the total number of visitors per hour for that day.

Location performance - Avg hourly visits

Average visitors by day of week

Here you can see what days of the week are the busiest. 

Location performance - Avg visits by day of the week

Wait time

Avg wait time display the average amount of time the visitors were on the waitlist before being moved to the serve list.

Location performance - Wait time with hover

Service time

  • Avg service time times
  • 95th percentile is a statistic calculation that discards the top 5% data in order to provide a more accurate view of performance as it focuses on the common cases and removes the extreme cases.

Location performance - Service time

 

Note that in all graphs on this page you can exclude services from the graph by clicking on them. To include excluded services, click on them again. 

Location performance - Graphs

 

You can download all graphs on this page by clicking on the download icon at the top right and selecting the format.

Location performance - Download