Troubleshooting appointments issues

Tips and guidance for resolving common appointment-related problems.

Visitors don’t see any time slots when booking

Make sure:

• At least one service is marked as bookable for appointments

• Team members are assigned to that service

• Availability is set for those team members

  📖 Start here: Appointments settings overview

Appointments are not being assigned correctly

Check:

• Is more than one team member assigned to the service?

• Are their availabilities overlapping?

• Are external calendar syncs causing time conflicts?

  📖 Learn more: Assigning appointments to team members

A visitor showed up, but there’s no appointment in the calendar

Possible causes:

• Appointment was canceled

• Booking wasn’t completed due to connection or form error

  Tip: Ask for confirmation link and check if they completed the last step.

Team member can’t edit their own availability

They must be:

• Assigned to appointments by an Admin or Manager

• Logged in and accessing from the Calendar View

  📖 How-to: Manage availability for a team member or yourself

Synced external calendar events not blocking availability

• Confirm the sync status is active

• Ensure events are marked as “busy” (not “free” or “tentative”)

• Disconnect and reconnect the calendar if needed

  📖 Setup guide: Calendar sync configuration