Quick answers to common questions about appointment scheduling in Qminder.
Do I need to enable appointments for each location?
Yes. Appointments need to be enabled separately per location.
📖 Learn how to do this: How to enable Appointments for your location
Can visitors choose a specific team member when booking?
No. Visitors select a service only. Team member assignment is automatic based on availability and a round-robin logic.
📖 More info: Assigning appointments to team members
Can a visitor cancel or reschedule their own appointment?
Not yet. Appointments can only be modified or canceled manually by your team in the Calendar View. Updates to allow visitor-side changes are on the roadmap.
Can we offer both walk-ins and appointments at the same time?
Yes! Appointments are designed to work alongside walk-ins. You can manage both from a single Qminder setup.
📖 Read more: What is Qminder Appointments?
What happens if a team member is unavailable during a booked time?
Qminder will prevent double-booking by checking synced calendar data and assigned availability. If a conflict occurs after booking, you can reassign the appointment manually.
📖 Learn more: Calendar sync configuration
How do visitors check in?
Visitors can check in themselves and can also be manually checked in by your team from the appointment card in Calendar View.
📖 Self-check-in: Visitors self-check-in for Appointments
📖 Self-check-in set-up: Set up self-check-in for Appointments
📖 Manual check-in: Managing appointments in Calendar view
Can visitors check in only when they’re on-site?
Yes. Enable Geofencing in your Visitor Website → Appointments settings to require visitors to be near your location before checking in.
📖 Learn more about Geofencing
Is appointment booking multilingual?
Yes! If your Visitor website, services, and input fields are already translated, the booking flow will automatically reflect that.
📖 See: Multilingual support for Appointments