Service Analyst: Analyze Your Data with AI

Service Analyst is Qminder's AI-powered assistant that helps you understand your queue management data through natural conversation. Ask questions in plain language and get insights about visitor volumes, wait times, service performance, and more.

What Can Service Analyst Do?

Service Analyst can help you:

• Analyze visitor volumes — See how many visitors you served over specific time periods
• Compare performance — Compare different services, locations, or time periods side by side
• Track wait times — Understand how long visitors waited for service
• Measure service times — See how long it takes to serve visitors
• Identify trends — Spot patterns in your data over days, weeks, or months
• Generate visual reports — Get charts and tables that summarize your data
• Export your findings — Download reports as Excel spreadsheets or PDF documents

Getting Started

How to Access Service Analyst

1. Log in to your Qminder Dashboard
2. Navigate to Data Insights
3. Click Service Analyst in the top navigation menu
4. You'll see a chat interface where you can start asking questions

Note: Service Analyst needs to be enabled for your account. If you don't see it in the menu, contact your account manager.

Asking Questions

Type your question in the text field at the bottom of the screen and press Enter or click the send button. You can ask questions in plain, everyday language.

Example Questions to Get Started

Visitor volumes:

• "How many visitors did we serve last week?"
• "What was our busiest day this month?"
• "Compare visitor volumes between Monday and Friday"

Wait times:

• "What was the average wait time yesterday?"
• "Show me wait times for each service last week"
• "Which day had the longest wait times this month?"

Service times:

• "How long does it take to serve visitors on average?"
• "Compare service times between our services"
• "What was our fastest service time last week?"

Comparisons:

• "Compare this week to last week"
• "Which service has the most visitors?"
• "How does Monday compare to the rest of the week?"

Trends:

• "Show me the trend for visitor volumes this month"
• "Are wait times getting better or worse?"

Exports:

• "Create an Excel report of this data"
• "Export last week's statistics as a PDF"
• "Give me a spreadsheet with visitor volumes by day"

Tips for Better Results

• Be specific about time periods — Instead of "recently," say "last 7 days" or "this month"
• Name your services or locations — If you want data for a specific service, include its name
• Ask follow-up questions — Service Analyst remembers your conversation, so you can ask "break that down by day" or "break that down by service"

Understanding Responses

Service Analyst responds with a combination of text explanations, numbers, charts, and tables depending on what makes sense for your question.

Charts

Service Analyst can create different types of charts to visualize your data:

• Bar charts — Great for comparing categories (e.g., visitor counts by service)
• Line charts — Perfect for showing trends over time (e.g., daily visitor volumes)
• Pie charts — Useful for showing proportions (e.g., percentage of visitors per service)

Tables

For detailed data, Service Analyst presents information in tables. Tables are useful when you need exact numbers or want to see multiple metrics at once.

Exporting Reports

You can ask Service Analyst to create downloadable reports to share with your team or keep for your records.

How to Export

Simply ask Service Analyst to create a report in the format you need:

• "Create an Excel report of last week's visitor volumes"
• "Export this data as a PDF"
• "Give me a spreadsheet with wait times by service"

Service Analyst will generate the report and respond with a download button. Click the button to download the file to your computer.

Export Formats

• Excel (.xlsx) — Opens in spreadsheet applications; useful if you want to do further analysis
• PDF — Ready to share or print; includes charts and tables formatted for easy reading

What Gets Exported

• Charts are included as images
• Tables include all the data shown
• The export captures the specific analysis you requested

Working with Conversations

Conversation History

Service Analyst remembers what you've discussed within a conversation. This means you can:

• Ask follow-up questions without repeating context
• Build on previous analyses ("Now show me that for last month instead")
• Refine your requests ("Actually, break that down by service")

Starting Fresh

To start a new conversation:

1. Click New Chat at the top of the chat
2. Your previous conversation is saved and you begin with a clean slate

Response Status

While Service Analyst is working on your question, you'll see a status indicator. Complex questions may take a moment longer to process.

Data and Privacy

• Service Analyst only accesses data from your Qminder account
• Your conversations and exported files are stored securely
• Account administrators can configure how long conversation history is retained

For information about configuring data retention settings, see Configure Data Retention Settings.

Frequently Asked Questions

Q: What time periods can I analyze?

A: You can analyze any data available in your Qminder account. Ask about specific dates, weeks, months, or custom ranges.

Q: Can I analyze data for specific services or locations?

A: Yes. Include the service or location name in your question, like "How many visitors did the Support service serve last week?"

Q: Why don't I see Service Analyst in my menu?

A: Service Analyst may not be enabled for your account. Contact your account administrator or Qminder support.

Q: Can I share my analysis with others?

A: Yes. Ask Service Analyst to create an Excel or PDF report, then download and share the file with your team.

Q: Does Service Analyst work with real-time data?

A: Service Analyst analyzes historical data from your account. For real-time queue monitoring, use the Service View or Dashboard.