Set real-time notifications

Qminder can send you notifications about the status of the queue.

System Requirements

Notifications are supported on the following devices:

Google Chrome
Safari
Qminder Dashboard app on iOS

Enabling Notifications

You can find settings for notifications in the Qminder Dashboard under Account > Notifications

Google Chrome

Click on Enable desktop alerts and Allow in the presented dialog.

You can always check and change notification settings for Chrome.

In your Chrome browser, open Settings.
At the bottom, click Advanced.
Under "Privacy and security," click Content settings.
Click Notifications.
Choose to block or allow notifications.

Can't hear notifications in Chrome?

If you are not receiving notifications with sound in Chrome, click on the padlock icon in the address bar, and go to 'Site settings':

Then, ensure 'Sound' is set to 'Allow':

Safari

Click on Enable desktop alerts and Allow in the presented dialog.

Qminder Dashboard app on iOS

On iOS app navigate to Notification Settings using the collapsable menu. Please tap Enable Push Notifications and on Allow in the popup dialog.

Notification Rules in Qminder

Qminder notifications are user-based, meaning they apply to all locations where a user has a role. However, how and when notifications are delivered also depends on where the user is currently working.

Here’s what that means:

You’ll receive notifications for every location where you have an assigned role (e.g. Clerk or Manager). You can learn more about roles in our article Team Member Roles.
Notifications cannot be customized per location - they’re not location-specific by default.

⚠️ Notifications are actively delivered only for the location you’re currently working in. For example: If you’re working in Service view for Location B, you won’t receive a “Waiting list is getting too long” alert for Location A, even if you have a corresponding role there.

Events

Qminder notifies you about the following events:

Event	Description	Conditions	Channels
New visitor waiting	You’ll be notified when a new visitor signs in - only if you’re logged in but not actively serving anyone in your selected location.	You must be idle (Service View open, not actively serving)	Desktop Mobile
Waiting list is getting too long	You’ll be notified when the waiting list in your selected location grows too long.	You must have a Manager or Clerk role in the location and have it selected in Qminder. 📌 Admins and Owners will receive this notification only if: They do not have a Clerk or Manager role in that location, and They viewed the Service View for that location between 2 minutes and 1 hour ago.	Desktop Mobile
You forgot to mark visitor as served	A reminder is sent when a visitor isn’t marked as served. This helps keep your statistics clean.	-	Desktop Mobile
Wait time is not acceptable	You’ll be alerted when a visitor has waited more than 20 minutes without being served in your selected location.	All users within the selected location will receive this notification.	Desktop Mobile Email
Weekly statistics	A summary of key stats is emailed every Monday morning.	-	Desktop Mobile Email

General Conditions to Notifications

1. Idle status is required for some notifications.
You are considered "idle" if you’re logged in to Qminder but haven’t interacted with it for over two minutes. Minimizing the Qminder in the browser does not change notification behavior.

2. Only one active user per line. Notifications will not be sent if someone else is already actively working on the same line.

3. Activity across devices is linked. Your usage of Qminder on desktop and mobile is tracked together.

If you’re active on either device, for example, using Qminder in the Dashboard app on the iPhone as well as on the computer, you may not be considered idle - and therefore won’t receive certain notifications.

ℹ️ Important: Because it’s difficult to coordinate your own device usage and that of your coworkers, we don’t recommend relying exclusively on notifications during your workday.