Create your own Visitor website

Improve the check-in experience and eliminate physical lines by offering a virtual waitlist.

The Visitor Website: 

• It helps your customers plan their visit by showing them information about your location, such as address and opening hours. It also allows to include any Notes & Tips you would like to communicate to your visitors. 

Check out our example Visitor website Demo Tartu location.

Visitor website capabilities

The Visitor website includes several customizable modules to help you provide clear, accessible information to your visitors.

Here’s a breakdown of each module:

• Language Picker (if enabled)

  
  

  A drop-down menu that lets visitors select their preferred language.

  You can enable and manage this in your Settings.

  💡 Qminder supports multiple languages on the Visitor website. Learn how to manage them in Languages & Translations.

• Title. 
  This is the main title displayed at the top of the page.
  You can customize it in your Location Settings.
• Description. 
  A short paragraph describing your location or service.
  Also editable in your Location Settings.

• “Join the Waitlist” Button (if enabled)

  A call-to-action button that allows visitors to join the waitlist remotely.

  • Shows an estimated wait time, based on the day’s average wait so far.

  • Calculated using historical wait times for the current day.

  ✨ Want to offer virtual waitlist? Learn more in our guide to Virtual Queuing.

• “Schedule Appointment” Button (if enabled)

  A call-to-action button that allows visitors to schedule an appointment.

✨ Want to offer appointment scheduling? Learn more in our guide How to enable Appointments for your location

• Opening Hours

  

  Displays the opening hours set in your Location Settings.

   

• Notes & Tips

  

  A free-text field for helpful visitor info—such as:

  • Entrance or floor directions

  • Registration instructions

  • Any other useful tips

• Contact details

  

   

  This section shows key contact information, including:

  • Address

  • Phone number

  • Email address

The Visitor website is a powerful tool for keeping visitors informed and ready. You can share a unique link on your website, social media, or in post-service messages to help customers plan their visit with confidence.

Each location has its own Visitor website page - fully customizable to reflect your setup.

 

Branding and appearance

Make the Visitor Website look and feel like part of your organization. You can adjust its appearance directly from the settings panel.

• Logo. Upload your location or organization logo. It will appear at the top of the page so visitors immediately recognize they’re in the right place.
• Accent Color. Pick an accent color that matches your brand. This color will be used for the main action buttons, such as Join Waitlist and Schedule Appointment, making them stand out while keeping the design consistent with your identity.
• Live Preview. As you adjust logo or color, you’ll see the Visitor Website preview update instantly - so you can get the look right before saving changes.

 

Live preview

The Visitor Website editor includes a live preview panel so you can see changes as you make them - no need to publish first.

• Branding updates: When you upload your logo or adjust the accent color, the preview instantly updates.

• Section visibility: As you switch modules on or off (Notes, Contact info, Opening hours), the preview reflects those changes right away.

• Language picker: You can also click the language selector in the preview to see how the Visitor Website looks in other available languages. This helps you check translations and make sure the layout works across versions.

• Content edits: Updates to titles, descriptions, or notes are shown in real time so you can refine wording before saving.

Once you’re satisfied with how the Visitor Website looks in the preview, click Save - your visitors will see the updated version immediately.

 

How to Set Up a Visitor website

1. Go to the Locations tab in the sidebar.

2. Select the location you want to edit.

3. Click Visitor website in the sidebar menu.

   

If the location doesn’t have a Visitor website yet, you’ll be guided through the setup process.

Initial setup asks you to choose:

• Site address. Note that you cannot change the URL later.
• Title for the Visitor Website. Suggestion: use precise name for the location in the title.

 

Once the Visitor Website is created it is shown as Active under settings.

Edit your Visitor website

Once your Visitor website is set up, you can customize what visitors see.

In addition to tailoring texts and information you provide to your visitors, you can also adjust visuals.

1. Go to Locations → [Your Location] → Visitor Website.

2. Use the toggles to show or hide sections such as Notes & Tips, Contact Info, or Opening Hours.

3. Update any text fields for title, description, or notes directly from this view.

4. Review the live preview to confirm that everything looks good.

5. Save your changes — updates go live for visitors immediately.

Here’s what you can update/modify:

• Header

   

  • Logo - You can upload the logo of your organization or department, that will be shown at the top of the Visitor Website. The technical requirements are:
    200x200px recommended. SVG, PNG or WEBP format, 1MB max file size.

  • Title - The title for your location.

  • Page description - Describe your location in your own words

• Waitlist management options
  
  You can allow visitors to join the waitlist from their phone or for remote services via Visitor Website. More details are listed under Enable Virtual waitlist below.

• Appointments management options
  
  You can allow visitors to schedule and check in for appointments via Visitor Website. Learn more about enabling Appointments scheduling for your location in our article - How to enable Appointments for your location
• Update Opening Hours
  
  To change opening hours, go to the Location Settings and click the Opening Hours tab.

• Notes & tips
   
  Share important tips (like entrance details or special instructions).

• Contact info
   
  Add your display address, email and phone number.

• Accent color
  
  You can now customize the accent color of your Visitor Website. The accent color will apply to your main action buttons:

  • Join waitlist

  • Schedule appointment
    
    This allows you to match the look and feel of the Visitor Website to your organization’s branding.
    
    How to Set the Accent Color
     1. Go to Settings → Visitor Website → Appearance.
     2. Under Accent Color, choose your preferred color.
     3. The selected color will instantly update your action buttons for all visitors.
    
    

 

Enable Virtual waitlist (Optional)

You can let visitors sign in remotely through the Visitor website. To turn this on:

1. Go to the Visitor website settings.

2. Enable Join Waitlist.

Visitors can then:

• Enter contact details (like phone or email)

  • You can choose to set a phone number or an email as a required detail to join the waitlist

• Select a service line

• Join the queue from anywhere

🔍 Need step-by-step guidance? Check out our Virtual Waitlist Flow Guide

 

Share Your Visitor website Link

The link to your Visitor website is shown at the top of the customization page.

Once everything looks good, you can share the link:

• On your company website

• Via social media

• In text messages or other direct communications

QR code scanning

A QR code is automatically generated for your location. Scanning the code with your phone will take you directly to the Visitor Website view.