How to access Appointments settings and configure everything needed to start offering scheduled visits. Includes a service setup, team member assignment, and availability configuration
Appointments allow your visitors to book scheduled time slots — giving your team more control over daily traffic and enabling a structured visitor flow.
Managers and Admins can enable Appointments from the Location Settings in Qminder.
Step 1: Access Appointments settings
- Go to Settings from the sidebar
- Select your location (e.g. SmartGov Center)
- In the sidebar menu, click on Appointments
You’ll see the “Get started with appointments!” screen — your setup begins here.
Step 2: First-time setup screen
The first time you access the Appointments tab, you’ll see a quick-start screen summarizing the setup steps:
- Select the services you want to offer for booking
- Assign team members who will provide those services
- Set up schedules for your team members
Click Continue to move into the full Appointments settings view.
📝 This screen appears only once per location. After continuing, you’ll always land in the Appointments settings directly.
Step 3: Set up appointment services
Head to the Services section to:
- Toggle on services you want to make bookable
- Set a default appointment duration
- Adjust name, color, and translation settings if needed
📖 Learn more: Appointments settings overview
💡 If a service is made bookable but no team members are assigned or no availability is set, visitors will see the option to book an appointment — but no time slots will be available for selection.
To make appointments possible, make sure at least one team member is assigned and has availability configured 👇
Step 4: Assign your team
Go to the Availability section and click Assign team members to choose who will be available for scheduled bookings.
- You can assign clerks, managers, admins, or the account owner
- Use search, filters, or “Select all” for quick bulk selection
📖 Learn more: Availability settings (overview)
Step 5: Configure schedules
Click on any team member’s name in the availability table to:
- Assign them to specific services
- Set their weekly availability
- Add overrides for time off
- Define daily appointment limits
- (Optional) Enable calendar sync with Google, Outlook, etc. (available only for the user to do themselves)
📖 Learn more: Manage availability for a team member or yourself
That’s it — Appointments is now enabled!
Once you’ve completed these steps, your team is ready to receive appointment bookings via the Visitor website.
Next steps:
Have questions or need help configuring it?
Reach out to our support team or your account manager — we’re happy to help.